We are here for you 24 hours a day, 7 days a week.

 

Visit us on our Facebook Page and Twitter Page to ask a question or see what others have asked us.

 

Or call us direct:

Toll Free Phone: 1.866.428.9346
Email Inquiries: [email protected]

 

FAQ

 

Experience Headphones is an authorized retailer of every product sold online and in-store.

 

 

Shipping & Delivery

Free worldwide shipping on all orders with no minimum purchase required.

All shipments come with a registered tracking number.

Learn more here


Privacy & Security

We take your privacy and security very seriously.  Want to learn more about how we protect your privacy, please read our comprehensive privacy policy.

Returns & Replacements

All customers of Experience Headphones are fully covered under our amazing 365 day return, exchange, and warranty.


Learn more about our amazing 365 day Return and Exchange program HERE



My Dog ate my Headphones!

Did your pet find a way to absolutely destroy your headphones?  It happens more often then you would think.  That is why we created our amazing Pet Damage Replacement Program.  Simply email us a photo of your pet damaged headphones to: [email protected] and we will set you up with a 25% discount on the original retail price for a replacement set. 



Ordering

All orders must be placed online or in-store.  In special cases we will accept payments over the phone.


Pricing

We are a global company and as such we accept a variety of currencies.  Please see the currency selector at the top of the page for the one that works best for you.

 


Payments

We accept VISA, MasterCard, and PayPal as forms of payment.  We are a global company and accept payments as well as ship to over 30 countries all across the globe. We take your security and privacy very seriously, and therefore, all payments are processed via a secure https checkout page. None of your credit card information will ever be stored on our servers. Pricing and promotions vary from season to season, so please visit the specific product pages for our current inventory and pricing.


Price Adjustments

If an item goes on sale either in-store or online within 10 days of your original purchase date, you may apply for a 1 time price adjustment. Your request must be submitted in writing to [email protected] and include a copy of your original purchase receipt. 

Price Adjustments do not apply to pre-order items.  Price adjustments do not apply to Black Friday, Cyber Monday, or Boxing Day Sale Items.


Viewing Orders

Simply login to your account to view all orders.

Updating Account Information

This can be done from your account page.